How to Fix Spotify Not Responding on Windows/Mac/Android/iPhone

Part 1. Why Is My Spotify Not Responding

Why is the Spotify app not responding? In fact, there are many reasons that may cause the Spotify application is not responding issues. In this part, we will show some of them below and you can check them out in detail.

Part 2. What to Do If Spotify Is Not Responding - Common Fixes

In the last part, we know some of the reasons that lead to the Spotify app not responding issues. So, what to do when Spotify is not working? First, you need to check the internet connection on your device. If it is not stable enough, then change to another one. If it still doesn't work, then check the fixes below about how to fix Spotify not responding on Android/iPhone/Windows/Mac.

Fix 1. End and Reopen Spotify Process

This is the first solution that you could try before restarting your device. When Spotify freezes, usually that is because of low memory. If your Spotify is not responding on your Android phone or iPhone, you need to press the "Home" button to show all the background apps. Then you can slide to close Spotify. If you have it on your computer, please try the following steps.

On Windows PC

Step 1. Press the "Ctrl+Shift+Esc" or 'Ctrl+Alt+Del' keyboard to open Task Manager on your Windows 7/8/10/11.

Step 2. On the opened Windows Task Manager, you will see a series of running apps on the "Processes" tab.

Step 3. Find and choose the Spotify process and then click "End task" to close it.

On Mac

Step 1. Press the hotkey "Command+Option+Escape" to open the Force Quit Applications window.

Step 2. From there, you can choose "Spotify" and click "Force Quit".

After then, reopen the Spotify app to check whether it can work well.

Fix 2. Restart the Device Where You Run Spotify On

In most case, if your Spotify application is not responding, it may cause your device either mobile or computer freeze as well. If so, you can't open the task manager, force quick applications window or do any more operations.

You can force shut down your Windows PC, Mac, and Android phone by long pressing the power button. And then try the same way to power on it. For iPhone, you can press the side button and choose "Restart" on the popup window.

Fix 3. Add Spotify to Your Antivirus/Firewall White List

One of the reasons why Spotify app not responding could be process conflict. Sometimes the Antivirus or Firewall is too aggressive which will report and stop the normal processes from running. If a required process for Spotify can't be started, it will surely obstruct Spotify.

This is more common on Windows PC and other devices that don't have so much security software. Here we will show you how to add Spotify to the whitelist of Microsoft Windows Defender.

Step 1. Open Windows Defender security center.

Step 2. Click "Virus & threat protection" > "Manage settings".

Step 3. Then scroll down to "Exclusions". Next, click "Add or remove exclusions".

Step 4. Hit on 'Add an exclusion' and select "Folder". And then add the Spotify folder exclusion.

At last, the Spotify app is added to the whitelist of Windows Defender. And you can check whether the Spotify app is not responding Windows 10 issue is fixed or not.

Fix 4. Reinstall Spotify App

Still can't fix Spotify not responding? The program may be damaged or has some missing files. This is true if you get the issue when you are opening the program. You should go ahead to reinstall a clean version of Spotify.

On PC

Step 1. Find and right-click on the 'Start' menu button on your computer. Then choose 'Apps and Features'.

Step 2. On the 'Apps and Features' window, locate the Spotify app. Then click on the 'three-dots' icon next to it and hit on 'Uninstall'.

Step 3. Touch 'OK' to confirm to uninstall the Spotify app.

Step 4. Restart your computer and head to Spotify Download page. Then follow the screen instruction to download and reinstall the Spotify app.

Step 5. Once installed, start it and log in to your account to see if it works again.

On macOS

Step 1. Touch the 'Go' option from the top menu bar of your Apple system.

Step 2. Choose 'Applications' > 'Spotify' from the popup list.

Step 3. Right-click on the Spotify option and choose 'Move to Bin'. Then go to clear all the Spotify files on your Mac.

Step 4. Restart your Mac computer.

Step 5. Go to the Apple App Store program to search and reinstall the Spotify application.

On Android

Step 1. Hold on to the Spotify app icon on the screen of your phone. Then choose 'Uninstall'. Or, go to "Settings" > "Applications" > "Manage Applications" to uninstall Spotify.

Step 2. Restart your phone and open the Google Play Store app. Then search and reinstall the Spotify app.

On iOS

The uninstalling app process is the same for all iOS devices iPhone, iPad and iPod Touch.

Step 1. Long press the Spotify app until it shakes, then press 'Delete' to remove it.

Step 2. Reinstall Spotify from the App Store.

Fix 5. Turn off Spotify Hardware Acceleration

If you enable the hardware acceleration on your Spotify app on a computer, then you may face Spotify app not working issues. So, go to disable it on your Windows and Mac computer.

On Windows

Step 1. Open the Spotify app on your PC.

Step 2. Click on the 'three-dots' icon at the top-left corner of the screen.

Step 3. Touch the 'View' option and then click on 'Hardware Acceleration' to turn it off.

On Mac

Step 1. Start the Spotify app from your Mac computer.

Step 2. Touch the 'Spotify' option at the menu bar. Then hit on 'Hardware Acceleration'.

Fix 6. Clear Spotify Local File Cache

When meeting Spotify not responding on laptop, you can clear its local file cache. Please follow the steps below.

Step 1. Quit the running Spotify app on your Windows computer.

Step 2. Press the 'Windows + R' keyboard to launch the 'Run' window.

Step 3. Enter '%appdata%' and hit on 'OK'.

Step 4. Go to the 'Spotify' folder > 'Users' folder.

Step 5. In the Users folder, right-click on the 'local-files.bnk' file and choose 'Delete'.

After that, restart the Spotify application on your device.

Other Solutions

Besides the fixes above, there are still many ways for you to solve the Spotify application is not responding. Please check below.

1. You can try to update the Spotify app on your mobile and desktop devices.

2. Check whether the Spotify servers are down. If so, you need to wait for it.

3. Try to contact Spotify Support Team for further assistance.

4. Or you can switch from Spotify to other music apps like Amazon Music, Tidal and else you like.

5. You can update the OS version of your device.

Part 3. How to Fix Spotify Not Responding - Best Solution

In this part, we'd like to introduce the best method for you to resolve Spotify app is not responding issue. That's to use the DRmare Spotify Music Converter.

With this tool, you can download music from Spotify to your local computer. And then you can move Spotify songs to other devices for offline playing without the Spotify app. In this case, you don't need to enjoy Spotify songs online and won't meet the Spotify app not working on your device.

Also, this tool can help download and convert Spotify files to plain audio formats like FLAC, MP3 and so on. Besides, you can customize the output channel, sample rate and more for Spotify music tracks. Moreover, DRmare Spotify Music Converter can work at a rapid speed which will save time.

After the conversion, you will get the local Spotify music files on the computer. And you will keep Spotify songs for use forever without any issues.

DRmare Music Convert for Spotify

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• Download Spotify songs without a premium subscription
• Multiple output formats: M4A, MP3, AAC, WAV, FLAC, and M4B
• Enable you to copy Spotify music to any device and platform
• Avoid the Spotify application is not responding problem

Now we will show you how DRmare Spotify Music Converter works. Please follow the steps and start.

Step 1. Download and install DRmare Spotify Music Downloader on your computer. Next, open it and you will get its main screen as well as the Spotify app.

Step 2. Head to Spotify to drag and drop your favorite track to the main screen of the DRmare tool. Or, copy and paste the song's link into the blank box on the DRmare program. And then touch '+'.

Step 3. Now, touch the Menu icon and pick up 'Preferences'. Then you can start to alter the audio format and more parameters for Spotify audio files.

Step 4. Touch the 'Convert' button to convert and download Spotify music to computer. Later, you can find the local Spotify files on your computer. And then you can move the audio files to other devices for use or play them via other music players on your computer.

Part 4. The Verdict

In this article, you know why is Spotify not responding on your devices. You also learn what to do when Spotify is not responding in detail. Besides, you get the best way to avoid Spotify application not responding issues. That's to use DRmare Spotify Music Converter to download and keep Spotify songs to local audio files on your computer. Then you can listen to Spotify offline without the Spotify app on your device.